FAQ´s
Q: When should i expect my order to ship out?
A: Most of the orders are shipped out within 1 to 4 business days of the date purchased.
Q: When will i receive my order?
A: We do our best to fulfil the orders as soon as we receive them. After delivering to the shipping service, there is no control on how long it will take to get to the final destination.
All applicable customs fees, taxes, and duties are the sole responsibility of the customer.
Customs authors require that we state the value of the order directly on your package. It is at the discretion of customs to release your package.
*Reminder: We are not liable for any customs fees in your country, holding times, or incorrect shipping information provided.
Q: What if my order is incorrect or damaged?
A: If for any reason the order is incorrect or damaged, please send us an email at info@surflisbon.com with a photo of the packaging label, the packaging slip, description / photo of what is wrong, and return contact information. Shipping costs will still apply.
Q: I tried tracking my package and it says invalid. What should i do?
A: Do not panic. This is normal, especially over the weekends and holidays. USPS usually takes 24 to 48 hours to update their tracking information. If you still feel like there is a problem, feel free to send us an email at info@surflisbon.com with your order number and we would be more than happy to look into it!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product or it doesn't suit your lifestyle. Just reach out to us and we will get things fixed for you.
There is no downside. Our clients keep reporting how much it is helping them in their day to day life!
Q: How do I order on your website?
A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa - AMEX - Apple Pay - Google Pay.
Q: How can I get in contact with you?
A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.
MORE QUESTIONS?… Send us an email at: info@surflisbon.com